Don’t Call Me (Maybe): The Psychology Behind Employees’ Preferred Support Methods

Studies show chat and text are the preferred communication channels for some individuals, except when it comes to health and finances. In the evolving landscape of customer service and employee benefits, the interplay between artificial intelligence (AI) and human interaction has become a focal point. While AI offers efficiency in handling routine tasks, human empathy…

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A Quick Guide to Year-End Benefit Reminders: Helping employees make the most of their benefits and start the new year feeling supported and prepared.

Woman checking smartwatch, working laptop.

With the end of the year just a few weeks away, now is a great time to remind employees to take advantage of time-sensitive benefits before the plan year runs out. Plus, December’s hectic pace presents the opportunity to share helpful tips on how your company’s benefits package can support employees and their families in…

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Corporate America’s Role in the Long-Term Care Crisis: Why Employers Should Consider Adding Group Long-Term Care Insurance

Happy father and son embrace outdoors.

As the U.S. population ages, the need for long-term care insurance is becoming increasingly urgent. Spurred on by recent legislation developments in states like Washington, California, and Pennsylvania (just to name a few) employers are becoming more aware of the need to take proactive steps to support their workforce and prepare for the future. One…

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Three ways to level-up your employee experience in 2023

With annual enrollment safely in the rearview, companies are setting their sights on optimizing their employee benefit experience in the year ahead. Despite economic concerns, the challenge of finding and retaining talent shows no signs of letting up. If there’s one silver lining to this daunting labor shortage, it’s that it has spurred organizations toward…

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